Training of our Mystery Shopper
Our shoppers shall not take any initiative that could affect the employee’s behaviour in any way.
- Our shoppers shall not conduct the evaluation based on their respective opinion. A shopper should not be a consultant or specialist in the trade but rather evaluate the FACTS and report on what happened and did not happen and what was said and what was not said.
- Our shoppers all act the same way so the reports can be kept comparable.
- We trained our shopper not be demanding, critical or difficult, or in any way catch attention or influence the sales talk or events during the visit.
- The purpose of Mystery shopping is to measure how the average customer is treated. In that sense we’ve trained our shoppers to blend into the crowd of regular customers.
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